Modernizing a Quick-Service Restaurant’s Mobile App Experience
Capabilities
Challenges
Outdated Technology and Mobile UX
The app’s outdated design and technology caused compatibility and usability issues, impacting the overall user experience.
Feature Gaps and Engagement
Limited updates made it difficult to keep Retail and Loyalty features relevant and engaging for customers.
Stability During Transition
Maintaining app stability and integrating updates smoothly while a new version was being built was a critical challenge.
Complex Team Integration
Working across internal and external teams required close alignment and agile collaboration to ensure seamless delivery.
Approach
Enhancing Stability and Continuity During App Transition
Applaudo’s team of skilled iOS and Android developers worked directly with the restaurant’s internal teams to maintain the stability and performance of the existing U.S. mobile app during a major platform transition.
We focused on enhancing key modules like Retail and Loyalty to ensure they remained functional and engaging. Regular updates, QA cycles, and performance monitoring ensured consistent reliability and minimized disruptions.
By embedding into internal workflows, our team accelerated delivery timelines and created a solid technical foundation for the next generation of the mobile platform.
Results
Stabilized App Performance
Ensured consistent performance and reliability for the existing U.S. mobile app, minimizing disruptions and keeping customers satisfied during the transition.
Seamless Feature Support
With dedicated iOS and Android developers, we maintained and enhanced key modules like Retail and Loyalty, ensuring these features continued to meet user expectations.
Smooth Collaboration and Integration
Our team integrated seamlessly with internal teams, accelerating the support cycle and laying a solid foundation for the upcoming platform launch.
