About You

You are a technically fluent, execution-oriented professional who thrives at the intersection of product, engineering, and stakeholder management. You communicate clearly, operate independently, and bring empathy to every interaction.

You are proactive and solution-oriented. You identify problems, define solutions, and drive them forward in fast-paced Agile environments. You actively leverage AI tools as part of your daily workflow to improve productivity and delivery outcomes.

You feel comfortable owning a product backlog, onboarding API partners, presenting to a Change Advisory Board, and collaborating directly with clients to troubleshoot issues. You connect teams, drive accountability, and ensure initiatives move forward successfully.

Note: This position is offered under a contractor model for a period of 6 months.
 

You Bring to Applaudo the Following Competencies:

• Strong fluency in Agile and Scrum, including backlog ownership, sprint ceremonies, user story writing, and acceptance criteria definition.
• Strong product ownership mindset, with the ability to prioritize effectively, champion quality, and drive the Definition of Done.
• Proven ability to act as a liaison between engineering teams, business stakeholders, and external technology partners.
• Excellent technical communication skills, translating business requirements into technical language for audiences at all levels.
• Working knowledge of REST APIs, JSON, and authentication concepts, including error handling, log review, and defect triage.
• Hands-on experience with Jira or Azure DevOps for backlog management, issue tracking, and release coordination.
• Strong documentation skills covering requirements, epics, user stories, workflows, and integration touchpoints.
• Active user of AI tools and copilots, with a practical focus on improving workflows and engineering productivity.
• Highly self-managed, with strong ownership and proactive risk identification across concurrent initiatives.
• Strong empathy and curiosity for customer and partner problems, with a practical and solution-oriented mindset.
• Advanced English proficiency with conversational fluency to collaborate effectively with US-based stakeholders.

You Will Be Accountable for the Following Responsibilities:

• Own and maintain a well-groomed product backlog, writing user stories and acceptance criteria aligned with business needs.
• Lead cross-functional project delivery and serve as the team’s single point of accountability for quality and progress.
• Act as the primary coordination point between internal engineering teams and external API or integration partners.
• Translate business and partner requirements into clear functional and technical specifications.
• Manage intake, triage, prioritization, and assignment of technical issues, defects, and enhancement requests.
• Support onboarding of API and integration partners, including requirements gathering, environment setup, testing, and go-live.
• Facilitate Agile ceremonies and cross-functional working sessions with internal and external teams.
• Collaborate with engineering teams to analyze logs, error reports, and support tickets to diagnose and resolve issues.
• Deliver weekly status reports to stakeholders covering milestones, risks, and blockers.
• Present change requests to the Change Advisory Board (CAB).
• Coordinate and support UAT and partner validation activities.
• Track delivery progress, dependencies, and risks across multiple concurrent initiatives.
• Provide direct user support when required, including troubleshooting, feature walkthroughs, and discovery sessions.
• Leverage AI tools to improve workflows, documentation quality, and delivery speed.
• Identify opportunities to improve onboarding, support, and issue management processes through standardization and automation.

• Hands-on experience with Jira or Azure DevOps for backlog management, sprint planning, and issue tracking.
• Working knowledge of REST APIs, JSON, and integration concepts, with the ability to support partner onboarding and triage technical issues.
• Proven ability to write user stories, acceptance criteria, and technical documentation for cross-functional engineering teams.
• Advanced English proficiency with conversational fluency to collaborate effectively with US-based stakeholders.

About Us

We Are Engineered Different.

At Applaudo, talented people design, build, and scale meaningful, AI-powered solutions that create real business impact. As an AI-native organization, we collaborate across design, development, cloud, data, and artificial intelligence to turn ideas into scalable products that transform how companies operate, make decisions, and grow.

We are building a high-performance culture grounded in five values: Empowering Excellence, Collaborative Teamwork, Unsolicited Respect, Consistent Transparency, and Efficient Communication. These define how we work, how we support one another, and how we hold ourselves accountable.

Applaudo is a place for people who want to learn fast, take ownership, and work alongside strong teams they are proud to belong to. Joining us means being part of an organization that is evolving intentionally, investing in modern ways of working, and leading AI-native transformation at scale.