Development

Enhancing Credit Line Application with Application Modernization and Automation

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ABOUT THIS PROJECT

A prominent retailer and financial service provider in LATAM teamed up with Applaudo to optimize the credit line application and approval process, requiring the seamless automation of core processes within their digital product suite. The project involved modernizing its core financial system through infrastructure upgrades and the implementation of automated workflows on Google Cloud.

SCOPE

Design
Development
Quality assurance
Support and maintenance

REGION

Latin America

INDUSTRY

Retail

Three key challenges

Smart credit and workflows: Data migration to introduce a new credit application and approval process.
Portals: Creation of two web portals for a seamless function of digital channels.
App: Development of an innovative app to effectively integrate services from product purchases to credit line openings.

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Our approach

Applaudo team delivered cutting-edge web and mobile solutions tailored to meet the needs of both internal and external users.

The project started by successfully establishing a technical and administrative leadership support structure to bolster the team’s management and contributions.
Furthermore, our team efficiently implemented a credit application and approval flow solution tailored specifically for Jamaica and Aruba. This customized solution streamlines the credit application process, expediting approvals and enhancing operational efficiency in these markets.
Through our efforts, we successfully optimized the credit application and approval flow, leading to a notable improvement in time to sales in both Jamaica and Aruba.
We successfully implemented a robust payment gateway solution seamlessly integrated it into the payment process flow. This implementation ensures secure and efficient transactions, enhancing the overall payment experience for customers.

A customer smiles while engaging with a tablet computer, showcasing a moment of enjoyment from his financial services experience.

Results and key takeaways

Through a collaborative effort, our team at Applaudo embarked on a transformative journey aimed at automating core processes within their digital product suite. This journey culminated in the successful delivery of web and mobile solutions designed to optimize sales processes, boost efficiency, and maximize overall productivity.

Sales optimization

The implementation resulted in a remarkable 20% improvement in sales time optimization for operations in both Jamaica and Aruba.

Improved time in approvals

Accelerating the process by approximately 40%, resulting in more efficient and quicker decision-making.

Enhanced customer satisfaction

A customer satisfaction (CSAT) rating of 9.4, indicating a high level of customer contentment and appreciation.

Leading fintech company in Latin America

Scaling Products and Experiences with Application Modernization

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