Empowering Small Business Owners​
A Subdivision's Journey to Financial Inclusion​
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ABOUT THIS PROJECT

The bank’s objective was to establish a new division under its well-known brand, dedicated to promoting financial inclusion within the informal market sector. This initiative aimed to empower small business owners, encouraging them to participate in financial transactions and take advantage of banking services.

SCOPE

  • End-to-End on-premise Micro-services implementation
  • Development and Maintenance (Web and Mobile)
  • Innovation and Experience Design
  • Project Management
  • Agile coaching and execution
  • Ethical Hacking Readiness (Cybersecurity)

REGION

Central America

INDUSTRY

Banking

Three key challenges
  • Connecting the new subdivision’s FinTech App with core banking systems to guarantee smooth data flow and compatibility across various platforms and databases.
  • Implementing strong security protocols to safeguard sensitive customer data and prevent unauthorized breaches, all while adhering to industry regulations and software development standards.
  • Developing user-friendly and responsive applications and platforms tailored to meet the requirements of small business owners in order to attract and retain customers effectively.
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Our Approach

The Applaudo team initiated the project by conducting a two-day workshop in collaboration with the bank’s senior and mid-level management teams. This workshop served as a platform to foster alignment on key objectives related to collaboration, productivity, and achieving accelerated time-to-market goals.

The primary emphasis were the users. To facilitate this, we carried out a Discovery Session aimed at outlining the Minimum Viable Product (MVP) strategy and pinpointing target personas. Achieving this required a tight-knit collaboration between the design and product teams to ensure alignment with the business objectives.

Our team successfully executed a seamless migration to a robust foundation built on cutting-edge technologies such as Kubernetes, Istio, Rancher, Docker, and more. This strategic move was undertaken to facilitate the seamless integration of the FinTech app system with the core banking functionalities, ensuring a scalable, secure, and user-friendly experience for the clients.

In addition, our Applaudo team diligently crafted a comprehensive design system, developed a detailed product roadmap, conducted thorough training initiatives, implemented secure QR payment solutions, and engineered hacker-proof native applications for both iOS and Android platforms.​​

Also, we configured, developed, and seamlessly implemented an Identity and Access Management (IAM) system, incorporating multi-factor user authentication methods such as FaceID and TouchID. This robust security measure was put in place to ensure comprehensive application security for all users.

Finally, we delivered comprehensive training to empower our partner’s team with the necessary knowledge and skills required to independently maintain and provide support for their new FinTech appl. This approach ensures their sustained success in the ever-evolving digital landscape.

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Results and Key Takeaways

Our exceptional work and dedication have not only resulted in the successful completion of the project but have also opened doors to more opportunities. Our commitment to excellence and delivering outstanding results has solidified a strong partnership, paving the way for continued success and growth.

Seamless Integration
Successfully integrating FinTech app systems with core banking functionalities ensured a seamless user experience, increasing convenience and adoption of banking services.
Enhanced User Experience
Focusing on a user-centric approach and incorporating optimal UX/UI techniques, resulted in higher user satisfaction, increased engagement, and improved customer loyalty.
​ Robust Security
Implementing comprehensive application security measures, certified by a third-party ethical-hacker agency, helped ensure the security of customer data and transactions.
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